What I offer
Assessments
Digital Maturity Assessment
I can assess the maturity of your digital activities across all, or some, of the areas stated above.
I will provide a structured feedback for improvement, and give actions required for the next 3,6 and 12+ months.
Digital Product Management Assessment
I can assess the maturity of your digital product management activities focussing on your Goals, Customer understanding, Go to market strategy and Operating model.
I will provide a structured feedback for improvement, and give actions required for the next 3,6 and 12+ months.
My Process
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Initial discussion about the incentives to complete it
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A questionnaire to complete
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One day immersion for me into areas of the business you want to look into
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An exhaustive digital maturity report based on my personal framework
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A follow up workshop to discuss the report and next steps
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Initial business case and requirements documentation to help define your initial investment
General Engagements
Fractional
Part-time senior expertise to provide both leadership and hands-on execution.
Tasks can include setting direction, delivering, and ensuring digital initiatives create measurable impact, without the cost of a full-time hire.
Initiative Delivery
Lead the end-to-end execution of a defined outcome.
Tasks can include scoping and planning, vendor selection and contract negotiation through to delivery, adoption, and measurable results.
Helping across your business
Commercial Growth
Creating clear routes to revenue growth and stronger profitability through:
- Optimising customer acquisition and retention
- Refining pricing strategies
- Exploring new digital enabled or digital only propositions.
Operational Efficiency
Lowering your cost-to-serve and delivering sustainable and scalable operations through:
Automation, process redesign, or smarter use of systems
Linking technology spend directly to outcomes
Ensuring ROI is front and centre to your investment
Customer Experience
Deliver simpler, more engaging customer experiences that drive customer conversion, retention and brand loyalty through:
Improving customer journeys across digital and physical touchpoints
Identifying where friction exists and how digital can improve retention, loyalty, and lifetime value
Benchmark you against competitors to highlight areas of differentiation.
Technology & Data
Help create a modern and efficient technology platform that provide insight, remove duplication, and supports growth through:
- Assessing your digital and data maturity, from core systems to analytics and AI
- Helping consolidate tools, improve integration
- Unlock the value of your data for better decision-making
Organisation
Help create a capable and aligned organisation ready to deliver transformation through:
Defining your structure, skills, and governance to ensure your teams can deliver digital change effectively.
Define operating models, upskill staff, and create clear accountability across roles and functions.